This service offers 30 percent credit when upgrading a current Milestone software product to the newest version of the same product, or when upgrading to a more advanced product. The service includes online access to the latest versions of all Milestone software and Device packs for updating camera drivers. Milestone Care™ Basic – Included with all Milestone products, this package gives access to online support resources and user forums.The Milestone Care offering consists of four different levels: The Milestone Care service organization can draw from all the global resources of Milestone Systems, delivering locally. The service is designed to provide customers with different service levels depending on their need, for example 24/7 support or during weekends.Īll Milestone product and service offerings are sold exclusively through Milestone Partners, empowering them to provide just the right solution for each customer, with the expert support service levels they need most, when they need them. Partners and customers can choose to leverage Milestone Care for a more complete and flexible support package. Milestone Care is a supplement to the support that customers already receive today from the trained and highly skilled Milestone reseller network. Milestone Care can help minimize risk and downtime as well as reduce support costs through a tiered choice of comprehensive technical services, including direct assistance in deployment and daily operations, and resolving issues in the video infrastructure. Milestone Systems, the open platform company in IP video management software (VMS), announces a support service under the name Milestone Care, as part of the company’s ongoing commitment to maximize the business value of video management systems for partners and customers. Milestone Care can help minimize risk and downtime as well as reduce support costs